Disputes Between Freelancers and Clients Are Inevitable — But Resolving Them Shouldn't Be a Nightmare

In any marketplace where people collaborate, disputes are bound to happen. Misunderstandings, unmet expectations, or genuine disagreements — they’re part of doing business. But how disputes are handled can make or break trust in a platform.

On traditional freelancing platforms, dispute resolution often feels like a black box. A centralised team, hidden behind layers of bureaucracy, makes decisions based on limited information and internal policies. The process is slow, opaque, and frustrating. Worse, freelancers and clients alike are often left feeling like the platform itself had a hidden hand in the outcome — favouring one side over the other without clear explanation.

The result? Unfair rulings. Platform bias. Lost trust.

Kacet's Solution: The Jury Protocol

At Kacet, we believe that trust must be earned — and that transparency is non-negotiable. That’s why we built the Jury Protocol: a decentralised, community-driven dispute resolution system.

Here’s how it works:

Jurors stake $KCT tokens to participate in the decision-making process. Staking ensures that jurors are financially invested in acting responsibly — it’s not just "free" to vote; it’s a commitment.

Cases are anonymised to protect the privacy of everyone involved. No names, no reputations — just the facts. This helps prevent bias based on profiles, ratings, or prior history.

Jurors review the evidence and cast their votes — fairly, transparently, and independently. Every case is decided based on its merits, not external influence.

Incentives keep the system honest: Jurors whose votes align with the consensus earn rewards in $KCT. Jurors who consistently vote irresponsibly (e.g., clear outliers without reason) face financial penalties.

This model flips the legacy approach on its head. Instead of centralised, hidden decision-making, Kacet delivers:

• Faster resolutions — cases don’t get stuck in endless review queues.
• Fairer outcomes — community judgment, not platform bias.
• Full transparency — the process is visible, the incentives are aligned, and trust is built with every case.

On Kacet, disputes aren’t a liability — they’re an opportunity to prove that fairness and trust can scale. Because in the future of work, the community should hold the power — not some faceless team behind a curtain.

Disputes don’t have to be a risk. On Kacet, they’re a feature.